Your Privacy Matters to Us

Information We Collect

When you visit or make a purchase from ByMuseum, we collect certain information to process your order and provide you with the best possible experience.

• Account information — name, email address, password when you create an account
• Order information — billing address, shipping address, payment details, and order history
• Device & usage data — IP address, browser type, pages visited, and time spent on site
• Communications — emails, messages, or feedback you send us
• Marketing preferences — whether you opt in to receive our newsletter or promotions

We only collect information that is necessary to provide our services and fulfill your orders.

How We Use Your Information

The information we collect is used exclusively to operate and improve our services. Specifically, we use your data to:

• Process and fulfill your painting orders
• Send order confirmations, shipping updates, and tracking information
• Respond to your questions and customer service requests
• Improve our website, products, and user experience
• Send promotional emails if you have opted in (you can unsubscribe at any time)
• Comply with legal obligations and prevent fraud

Sharing Your Information

We share your information only with trusted third parties who help us operate our business and deliver your orders. These include:

• Shipping carriers — to deliver your paintings worldwide (e.g. FedEx, DHL, UPS)
• Payment processors — to securely handle transactions (e.g. Stripe, PayPal)
• Email service providers — to send order confirmations and newsletters
• Analytics tools — to understand how visitors use our website (e.g. Google Analytics)

All third-party partners are required to handle your data in accordance with applicable privacy laws and our data processing agreements.

Cookies & Tracking

ByMuseum uses cookies and similar technologies to enhance your browsing experience and understand how our site is used.

• Essential cookies — required for the website to function (shopping cart, login sessions)
• Analytics cookies — help us understand visitor behaviour and improve the site
• Marketing cookies — used to show relevant ads on other platforms (only with your consent)

You can control cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our site.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to update or correct inaccurate information
• Deletion — request that we delete your personal data ("right to be forgotten")
• Portability — receive your data in a structured, machine-readable format
• Objection — object to certain types of processing, including marketing
• Withdrawal — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Data Security & Retention

We take the security of your personal data seriously. ByMuseum uses industry-standard security measures including SSL encryption, secure payment gateways, and restricted access controls to protect your information.

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for legal and accounting purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you by email or by posting a notice on our website.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.