Loading cart…
No products in the cart.
Track My Order
Where Is My Painting?
Use your order number and email address to track the status of your painting — from studio to your door.
Track Your Shipment
Select your carrier and enter your tracking number. You'll find both in your shipping confirmation email from ByMuseum.
DHL
FedEx
UPS
Your tracking number is in your shipping confirmation email sent when your painting is dispatched.
Your Order Journey
1
Order Confirmed
You receive a confirmation email with your order number and details.
Day 12
In Production
A skilled artist begins hand-painting your masterpiece using premium oils.
Days 2–123
Dispatched
Your painting is inspected, packaged, and handed to our shipping carrier. A tracking number is sent to your email.
Days 13–154
Delivered
Your artwork arrives at your door, ready to transform your space.
Days 16–20What to Expect After Dispatch
Once your painting leaves our studio, here's how the delivery process works:
- You'll receive an email with your tracking number and carrier link
- Delivery typically takes 5–7 business days after dispatch
- Your painting is tracked end-to-end with our international carriers
- Customs clearance may add 1–3 days for some countries
- A signature may be required upon delivery for large or framed pieces
Helpful to Know
Check Your Email
Your order number is in your confirmation email. Also check your spam folder if you can't find it.
Production Time
Each painting takes 10–14 days to produce. Tracking only activates once your order is dispatched.
No Tracking Yet?
If your order was placed less than 15 days ago and shows no tracking, your painting is likely still in production.
Need Help With Your Order?
If your tracking hasn't updated in over 5 days after dispatch, or if you have any other concerns, our team is here to help.
Contact Us →