Loading cart…
No products in the cart.
Return Policy
We Stand Behind Every Painting We Create
At ByMuseum, your satisfaction is our priority. Every artwork is inspected before shipping, but if something isn't right, we make it easy to resolve — quickly and without hassle.
Contact Us →Our 90-Day Guarantee
We're proud of the quality of every painting we produce. That's why we offer a full 90-day satisfaction guarantee on all orders.
- Full refund or free replacement within 90 days of delivery
- No restocking fees — ever
- Applies to damaged, defective, or incorrect paintings
- Simple process — no need to return the artwork in most cases
- Resolved within 3–5 business days of your claim
What's Covered
Our return policy is designed to be fair and straightforward. Here's what qualifies for a refund or replacement:
- Painting arrived damaged during transit
- Artwork has a manufacturing defect
- Wrong painting or size received
- Significant color difference from what was ordered
- Canvas or frame quality does not meet standards
Key Policy Details
90-Day Window
You have 90 days from delivery to contact us about any issue with your order. We'll make it right, no questions asked.
Free Replacement
If your painting is damaged or incorrect, we'll send a free replacement at no additional cost — same size, same quality.
Full Refund
Prefer a refund? We'll return 100% of the payment made to ByMuseum to the original method within 3–5 business days of approval. Import duties, customs fees, or local taxes paid separately to customs authorities or carriers are not collected by ByMuseum and cannot be refunded by us.
How to Request a Return
2
Send Photos
Attach clear photos of the painting and packaging so we can assess the issue quickly.
3
We Review
Our team reviews your claim within 24–48 hours and confirms the resolution.
4
Refund or Replacement
Your refund is processed or your replacement is dispatched within 3–5 business days.
Return Eligibility at a Glance
A quick overview of what is and isn't covered under our return policy.
| Situation | Eligible? | Resolution | Timeframe |
|---|---|---|---|
| Painting damaged in transit | ✓ Yes | Full refund or free replacement | 3–5 business days |
| Wrong painting or size received | ✓ Yes | Correct painting sent at no cost | 3–5 business days |
| Manufacturing defect or quality issue | ✓ Yes | Full refund or free replacement | 3–5 business days |
| Change of mind after delivery | ✗ No | Not covered — made to order | — |
| Claim submitted after 90 days | ✗ No | Outside return window | — |
Painting damaged in transit
Full refund or free replacement
3–5 business days
Wrong painting or size received
Correct painting sent at no cost
3–5 business days
Manufacturing defect or quality issue
Full refund or free replacement
3–5 business days
Change of mind after delivery
Not covered — made to order
—
Claim submitted after 90 days
Outside return window
—