Frequently asked questions

Every ByMuseum painting is painted by hand in oil on canvas. We do not sell prints, posters or digital reproductions.

Hand-painted oil reproductions of the world’s great paintings, from the Renaissance to the early 20th century, plus custom paintings from your own photos.

Yes. Send us a reference image or the title and artist, and our artists will paint it with the same care.

Yes. Use our photo to painting service for portraits, pets, homes and more.

Each painting lists its standard sizes, and we can paint custom sizes to fit your wall. Ask us for a quote.

Prices depend on the size and the detail in the painting. You see the exact price for every size and frame on each painting’s page.

When you order, your painting is assigned to a professional artist. When it is finished it is checked against the original, then packed and shipped.

Cancellations are accepted within 24 hours of ordering. After that the painting is in production, so contact us right away if you need a change.

Yes. Payments are processed through secure, encrypted payment providers.

Yes, for interior designers, businesses and wholesalers. Mention it when you contact us.

Of course. Our team is happy to help with choosing a painting, sizing and placement.

Each painting takes 2 to 3 weeks to paint. Shipping then takes 5 to 7 days, so most orders arrive 3 to 4 weeks after you order.

Unframed paintings are sealed in protective layers and rolled in a reinforced tube; framed pieces travel in a rigid box with foam padding.

Shipping is free, but import duties, customs fees or local taxes may apply depending on your country. They are not included in our prices and are collected by the carrier or customs.

Take photos of the painting and packaging and contact us within 90 days. We will send a free replacement or a full refund.

You have 90 days from delivery. See our return policy for the details.