Terms and Conditions

General Terms

These Terms & Conditions govern your use of the ByMuseum website (bymuseum.com) and the purchase of products from our online store. By browsing our site or placing an order, you confirm that you are at least 18 years of age and agree to these terms in full.

ByMuseum reserves the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.

Governing law: These terms are governed by and construed in accordance with applicable law. Any disputes arising from your use of our website or purchases will be subject to the jurisdiction of the courts in our place of business.

Orders & Contract

When you place an order on ByMuseum, you are making an offer to purchase a product. Your order is accepted and a contract is formed when we send you an order confirmation email.

All orders are subject to availability and confirmation of the order price
We reserve the right to refuse or cancel any order at our discretion
Order confirmation does not guarantee stock availability in all cases
You will be notified promptly if we are unable to fulfill your order

Because each painting is hand-crafted specifically for your order, cancellations must be requested within 24 hours of placing the order. After this window, production will have begun and cancellations cannot be accepted.

Products & Descriptions

ByMuseum specializes in hand-painted oil painting reproductions. Each artwork is produced by skilled artists using traditional techniques and premium materials.

All paintings are handmade and may vary slightly from images shown on the website
Minor variations in color, texture, and brushwork are inherent to hand-painted art
Product dimensions are approximate and may vary by ±2cm
ByMuseum paintings are reproductions — they are not original works or certified copies

We make every effort to display colors as accurately as possible, however monitor settings and screen calibrations may affect how colors appear on your device.

Pricing & Payment

All prices on our website are displayed in USD and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders already confirmed.

We accept major credit cards, Apple Pay, Google Pay, and Shop Pay
Payment is processed at the time of order placement
All transactions are secured with SSL encryption
ByMuseum does not store your full payment card details

Import duties & taxes: International orders may be subject to import duties, customs fees, or local taxes upon delivery. These charges are usually around USD $30-$60, but the actual amount is determined by the destination country's customs authority and may vary. They are not included in the order total and are the customer's responsibility.

Shipping & Delivery

ByMuseum ships worldwide. All orders include free standard shipping. Production and delivery timelines are estimates and may vary based on your location and carrier availability.

Production time: 2–3 weeks
Shipping time after dispatch: 5–7 business days (varies by region)
Total estimated delivery: 3–4 weeks from order date
Tracking information is provided via email once your order is dispatched

ByMuseum is not responsible for delays caused by customs, weather, or carrier disruptions beyond our control. For full details please review our Shipping & Delivery page.

Returns & Refunds

Because every painting is made to order, we do not accept returns for change of mind. However, we stand fully behind the quality of our work and offer a 90-day guarantee on all orders.

Damaged, defective, or incorrect paintings are eligible for a full refund or free replacement
Claims must be submitted within 90 days of delivery with photo evidence
Refunds are processed within 3–5 business days of claim approval
No restocking fees are ever charged

For full details on our return process, please visit our Return Policy page.

Intellectual Property

All content on the ByMuseum website — including text, images, logos, graphics, and design — is the property of ByMuseum and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use our content without written permission
Paintings sold by ByMuseum are reproductions of artworks in the public domain
Purchasing a painting does not transfer any intellectual property rights to the buyer
ByMuseum paintings are for personal, non-commercial use only unless agreed otherwise

Limitation of Liability

ByMuseum makes every effort to ensure the accuracy of the information on our website and the quality of our products. However, to the fullest extent permitted by law:

ByMuseum is not liable for indirect, incidental, or consequential damages
Our total liability to you shall not exceed the value of your order
We do not guarantee that the website will be error-free or uninterrupted
Third-party links on our site are provided for convenience — we are not responsible for their content

Questions? If you have any questions about these terms, please contact us at contact@bymuseum.com before placing your order. We're happy to clarify anything.